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Learnalot, Inc dba Mad Science does NOT offer refunds except in very rare instances. It is not our practice to issue refunds due to the nature of this service. It is your responsibility to immediately contact us in the event you have a complaint and we will work with you to resolve it to all parties' satisfaction. Refunds are only given in instances where you have been erroneously billed, and other measures will be taken to resolve any other issues or concerns upon request.